Inbound / Reply SMS Delay

Incident Report for SMS Broadcast

Resolved

All services have now returned to normal and messages are being processed immediately. Thank you for your patience while we resolved this problem with our supplier.
Posted Jan 24, 2017 - 13:48 AEDT

Update

All inbound messages have now been processed and services have returned to normal. If you are missing any inbound messages, please let us know so we can investigate further.
Posted Jan 24, 2017 - 10:02 AEDT

Monitoring

Inbound messaging has now been restored and the backlog of messages is now being processed. If you are using one of the affected virtual numbers you should receive your messages within the next few minutes.

Once again we apologise for the long delay in receiving inbound SMS messages. We are working with our network partners to ensure this doesn't happen again.
Posted Jan 24, 2017 - 09:54 AEDT

Update

Work is still underway on restoring inbound messaging. Once the issue is resolved, all messages should come through.

We will post further information as we receive it from our gateway provider.
Posted Jan 23, 2017 - 15:51 AEDT

Update

Our inbound message provider is still working on this issue with inbound messages. We expect to have the issue resolved within the next few hours.

Again, we apologise for the issue with delayed inbound messages. All outgoing messages are still being delivered as normal.
Posted Jan 23, 2017 - 10:18 AEDT

Identified

Our inbound message gateway is currently experiencing delays in receiving SMS messages for some of our virtual mobile numbers. These messages should be delivered once the issue is resolved.

We are expecting this issue to be resolved by early Monday morning, but we will post updates as we receive further information.

We apologise for any problems these delays may cause.
Posted Jan 22, 2017 - 21:10 AEDT