Message Latency Increase

Incident Report for SMS Broadcast

Resolved

Our monitoring has indicated that message latency has remained normal.

This incident is now resolved.
Posted Dec 18, 2020 - 18:18 AEDT

Monitoring

Message latency has now returned to normal and messages are being delivered within expected timeframes.

We are monitoring the results closely at this time and will resolve after some time of monitoring.
Posted Dec 18, 2020 - 16:12 AEDT

Investigating

We are currently investigating an increase in message latency.

At this time some messages are taking on average 2-3 minutes to process, however the maximum seen has been 10 minutes.

Our engineering team are investigating as a high priority to get this resolved.

The next update will be in 30 minutes, unless more information can be provided earlier.
Posted Dec 18, 2020 - 15:50 AEDT
This incident affected: Website and Portal, SMS Messaging (SMS Delivery), and APIs (HTTP API, Email APIs, SMPP).