Issues Sending

Incident Report for SMS Broadcast

Resolved

Our monitoring remains positive and all sending has remained normal.

This incident is now resolved.

Posted Sep 14, 2020 - 20:03 AEST

Update

Any queued messages have now been sent.

We are monitoring further to ensure no other issues arise.

This incident will be resolved at 20:00 if monitoring goes as expected.

Posted Sep 14, 2020 - 19:37 AEST

Monitoring

All messages submitted after 17:01 AEST should be delivered without any issue. Messages submitted between 15:36 and 17:00 AEST will be queued and sent once the issue has been fully resolved.

Posted Sep 14, 2020 - 17:05 AEST

Investigating

We have detected an issue with routing to upstream providers which we are investigating as a matter of urgency.

Posted Sep 14, 2020 - 16:36 AEST

This incident affected: Website and Portal, SMS Messaging (SMS Delivery, Inbound SMS), and APIs (HTTP API, Email APIs, SMPP).