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Past Incidents
Jul 27, 2024
No incidents reported today.
Jul 26, 2024
Resolved -
This incident has been resolved.
Jul 26, 02:19 AEST
Jul 26, 02:19 AEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 26, 01:15 AEST
Jul 26, 01:15 AEST
Update -
We are actively investigating the incident and are making continuous efforts to implement a resolution
Jul 25, 22:15 AEST
Jul 25, 22:15 AEST
Update -
We are actively investigating the incident and are making continuous efforts to implement a resolution.
Jul 25, 21:04 AEST
Jul 25, 21:04 AEST
Update -
We are continuing to work on a fix for this issue.
Jul 25, 20:07 AEST
Jul 25, 20:07 AEST
Update -
We are continuing to work on a fix for this issue.
Jul 25, 19:02 AEST
Jul 25, 19:02 AEST
Update -
We are continuing to work on a fix for this issue.
Jul 25, 18:05 AEST
Jul 25, 18:05 AEST
Update -
We are continuing to work on a fix for this issue.
Jul 25, 16:57 AEST
Jul 25, 16:57 AEST
Update -
We have identified the issue with the contact web portal and are actively implementing a fix.
Impact:
- Inability to update contact records or create new contacts.
- Contacts Segment and List creation and management is blocked.
- Contact Syncing is blocked.
Customer who are sending through our API are unaffected.
Our engineers are working to resolve the issue. Thank you for your patience
Jul 25, 15:39 AEST
Impact:
- Inability to update contact records or create new contacts.
- Contacts Segment and List creation and management is blocked.
- Contact Syncing is blocked.
Customer who are sending through our API are unaffected.
Our engineers are working to resolve the issue. Thank you for your patience
Jul 25, 15:39 AEST
Update -
We are continuing to work on a fix for this issue.
Jul 25, 14:52 AEST
Jul 25, 14:52 AEST
Update -
We are continuing to work on a fix for this issue.
Jul 25, 13:32 AEST
Jul 25, 13:32 AEST
Update -
We are continuing to work on a fix for this issue.
Jul 25, 12:32 AEST
Jul 25, 12:32 AEST
Update -
We have identified the issue with the contact web portal and are actively implementing a fix.
Impact:
- Web portal server errors appearing on campaigns.
- Inability to update contact records or create new contacts.
- Contacts Segment and List creation and management is blocked.
- Contact Syncing is blocked.
Users may encounter token errors when sending messages directly from the web portal using contacts. To bypass this, please upload a CSV file to send your campaigns or broadcasts. Customer who are sending through our API are unaffected.
Our engineers are working to resolve the issue. Thank you for your patience
Jul 25, 11:39 AEST
Impact:
- Web portal server errors appearing on campaigns.
- Inability to update contact records or create new contacts.
- Contacts Segment and List creation and management is blocked.
- Contact Syncing is blocked.
Users may encounter token errors when sending messages directly from the web portal using contacts. To bypass this, please upload a CSV file to send your campaigns or broadcasts. Customer who are sending through our API are unaffected.
Our engineers are working to resolve the issue. Thank you for your patience
Jul 25, 11:39 AEST
Update -
We are continuing to investigate this contact web portal issue. We have identified the issue and are implementing a fix.
Impact:
- Web portal server errors appearing on campaigns.
- Unable to update contact records or create new contacts
Users may encounter token errors when sending messages directly from the web portal using contacts. As a workaround, please upload a CSV file to send your campaigns or broadcasts.
Our engineers are actively working to resolve the issue. Thank you for your patience.
Jul 25, 10:38 AEST
Impact:
- Web portal server errors appearing on campaigns.
- Unable to update contact records or create new contacts
Users may encounter token errors when sending messages directly from the web portal using contacts. As a workaround, please upload a CSV file to send your campaigns or broadcasts.
Our engineers are actively working to resolve the issue. Thank you for your patience.
Jul 25, 10:38 AEST
Identified -
We are continuing to work on a fix for this issue.
Users may encounter token errors when sending messages directly from the web portal using contacts. As a workaround, please upload a CSV file to send your campaigns or broadcasts.
Impact:
- Contacts requests may fail to complete.
- Campaigns using contacts are also likely to fail.
- Web portal server errors appearing on campaigns.
Our engineers are actively working to resolve the issue. Thank you for your patience.
Jul 25, 09:06 AEST
Users may encounter token errors when sending messages directly from the web portal using contacts. As a workaround, please upload a CSV file to send your campaigns or broadcasts.
Impact:
- Contacts requests may fail to complete.
- Campaigns using contacts are also likely to fail.
- Web portal server errors appearing on campaigns.
Our engineers are actively working to resolve the issue. Thank you for your patience.
Jul 25, 09:06 AEST
Investigating -
We are currently experiencing issues navigating the web portal and contacts are not populating.
Customers are advised to upload a CSV to send to campaigns or broadcasts while the engineers work to resolve the issue.
Impact:
- Contacts requests may fail to complete
- Campaigns using contacts are also likely to fail
Thank you for your patience as we work to resolve these issues.
Jul 25, 07:37 AEST
Customers are advised to upload a CSV to send to campaigns or broadcasts while the engineers work to resolve the issue.
Impact:
- Contacts requests may fail to complete
- Campaigns using contacts are also likely to fail
Thank you for your patience as we work to resolve these issues.
Jul 25, 07:37 AEST
Jul 25, 2024
Jul 24, 2024
Resolved -
This incident has been resolved.
Jul 24, 14:38 AEST
Jul 24, 14:38 AEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 24, 13:24 AEST
Jul 24, 13:24 AEST
Update -
We have identified the root cause of this issue and are working on remediation activities.
Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are slight delays to updating the webhooks events, sent messages page, campaign reports and inbox.
Jul 24, 12:05 AEST
Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are slight delays to updating the webhooks events, sent messages page, campaign reports and inbox.
Jul 24, 12:05 AEST
Update -
We have identified the root cause of this issue and are working on remediation activities.
Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.
Jul 24, 10:40 AEST
Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.
Jul 24, 10:40 AEST
Identified -
We are continuing to work on a fix for this issue.
Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.
Message delivery reporting and Inbox notifications services are still experiencing delays between 10 and 30 minutes.
Recommendations:
- Customers are advised not to resend campaigns currently.
- Please allow time for message delivery reporting and inbox notification processing to catch up.
Jul 24, 08:57 AEST
Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.
Message delivery reporting and Inbox notifications services are still experiencing delays between 10 and 30 minutes.
Recommendations:
- Customers are advised not to resend campaigns currently.
- Please allow time for message delivery reporting and inbox notification processing to catch up.
Jul 24, 08:57 AEST
Update -
Our engineering team has been mobilized and is currently addressing the issue.
We are currently experiencing delays with inbound SMS and Reporting.
Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
Thank you for your patience as we work to resolve these issues.
Jul 24, 06:48 AEST
We are currently experiencing delays with inbound SMS and Reporting.
Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
Thank you for your patience as we work to resolve these issues.
Jul 24, 06:48 AEST
Investigating -
We are currently experiencing delays with inbound SMS and Reporting.
Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
Thank you for your patience as we work to resolve these issues.
Jul 24, 04:31 AEST
Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
Thank you for your patience as we work to resolve these issues.
Jul 24, 04:31 AEST
Jul 23, 2024
Resolved -
This incident has been resolved.
Jul 23, 16:55 AEST
Jul 23, 16:55 AEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 23, 15:27 AEST
Jul 23, 15:27 AEST
Update -
We have identified the root cause of this issue and are working on remediation activities.
Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.
Message delivery reporting and Inbox notifications services are still experiencing delays between 15 and 90 minutes.
Recommendations:
- Customers are advised not to resend campaigns currently.
- Please allow time for message delivery reporting and inbox notification processing to catch up.
Jul 23, 14:44 AEST
Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.
Message delivery reporting and Inbox notifications services are still experiencing delays between 15 and 90 minutes.
Recommendations:
- Customers are advised not to resend campaigns currently.
- Please allow time for message delivery reporting and inbox notification processing to catch up.
Jul 23, 14:44 AEST
Update -
We are continuing to work on a fix for this issue.
Outbound sending is not impacted.
Reporting services are 1.2 hours delayed.
Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Jul 23, 12:38 AEST
Outbound sending is not impacted.
Reporting services are 1.2 hours delayed.
Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Jul 23, 12:38 AEST
Update -
We are continuing to work on a fix for this issue.
Outbound sending is not impacted.
Reporting services are 1.2 hours delayed.
Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Jul 23, 11:25 AEST
Outbound sending is not impacted.
Reporting services are 1.2 hours delayed.
Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Jul 23, 11:25 AEST
Update -
We are continuing to work on a fix for this issue.
Outbound sending is not impacted.
Reporting services are 1.5 hours delayed.
Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Jul 23, 10:14 AEST
Outbound sending is not impacted.
Reporting services are 1.5 hours delayed.
Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Jul 23, 10:14 AEST
Identified -
The issue has been identified and a fix is being implemented.
Outbound sending is not impacted.
Reporting services are 1.5 hours delayed.
Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Jul 23, 08:51 AEST
Outbound sending is not impacted.
Reporting services are 1.5 hours delayed.
Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Jul 23, 08:51 AEST
Investigating -
We are currently experiencing delays with inbound SMS and Reporting.
Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Impact:
- inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
Thank you for your patience as we work to resolve these issues.
Jul 23, 05:23 AEST
Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Impact:
- inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.
Thank you for your patience as we work to resolve these issues.
Jul 23, 05:23 AEST
Resolved -
This incident has been resolved.
Jul 23, 03:47 AEST
Jul 23, 03:47 AEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 22, 18:28 AEST
Jul 22, 18:28 AEST
Identified -
The issue has been identified and a fix is being implemented.
Jul 22, 14:27 AEST
Jul 22, 14:27 AEST
Update -
We are continuing to monitor for any further issues.
Jul 22, 13:40 AEST
Jul 22, 13:40 AEST
Update -
We are continuing to monitor for any further issues.
Jul 22, 12:49 AEST
Jul 22, 12:49 AEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 22, 12:49 AEST
Jul 22, 12:49 AEST
Update -
We are continuing to work on a fix for this issue.
Jul 22, 10:28 AEST
Jul 22, 10:28 AEST
Identified -
The issue has been identified and a fix is being implemented.
Jul 22, 10:28 AEST
Jul 22, 10:28 AEST
Investigating -
We are currently experiencing delays with Outbound SMS and Reporting.
Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Impact:
- Outbound message sending is delayed.
- Delivery receipts are delayed.
- Message reporting is delayed.
- Thank you for your patience as we work to resolve these issues.
Jul 22, 10:14 AEST
Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Impact:
- Outbound message sending is delayed.
- Delivery receipts are delayed.
- Message reporting is delayed.
- Thank you for your patience as we work to resolve these issues.
Jul 22, 10:14 AEST
Jul 22, 2024
Jul 21, 2024
No incidents reported.
Jul 20, 2024
Completed -
The scheduled maintenance has been completed.
Jul 20, 00:30 AEST
Jul 20, 00:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 00:00 AEST
Jul 20, 00:00 AEST
Update -
Reminder:
Dear Customer,
We will be doing a planned maintenance on our API infrastructure. This will be done in the following window:
Start: Saturday 20th July 12:00 AM AEST (Friday 19th July 14:00 UTC)
End: Saturday 20th July 12:30 AM AEST (Friday 19th July 14:30 UTC)
As part of the maintenance, there is a planned outage of 5 minutes, during this downtime, API customers will not be able to send message for the 5-minute duration. Reporting endpoints will not be affected.
During this outage, outbound messaging services beyond the API will continue to operate throughout the duration of the downtime, all other web portal functionalities, including message sending and receiving, remain unaffected.
Jul 19, 16:22 AEST
Dear Customer,
We will be doing a planned maintenance on our API infrastructure. This will be done in the following window:
Start: Saturday 20th July 12:00 AM AEST (Friday 19th July 14:00 UTC)
End: Saturday 20th July 12:30 AM AEST (Friday 19th July 14:30 UTC)
As part of the maintenance, there is a planned outage of 5 minutes, during this downtime, API customers will not be able to send message for the 5-minute duration. Reporting endpoints will not be affected.
During this outage, outbound messaging services beyond the API will continue to operate throughout the duration of the downtime, all other web portal functionalities, including message sending and receiving, remain unaffected.
Jul 19, 16:22 AEST
Scheduled -
Dear Customer,
We will be doing a planned maintenance on our API infrastructure. This will be done in the following window:
Start: Saturday 20th July 12:00 AM AEST (Friday 19th July 14:00 UTC)
End: Saturday 20th July 12:30 AM AEST (Friday 19th July 14:30 UTC)
As part of the maintenance, there is a planned outage of 5 minutes, during this downtime, API customers will not be able to send message for the 5-minute duration. Reporting endpoints will not be affected.
During this outage, outbound messaging services beyond the API will continue to operate throughout the duration of the downtime, all other web portal functionalities, including message sending and receiving, remain unaffected.
Jul 15, 12:22 AEST
We will be doing a planned maintenance on our API infrastructure. This will be done in the following window:
Start: Saturday 20th July 12:00 AM AEST (Friday 19th July 14:00 UTC)
End: Saturday 20th July 12:30 AM AEST (Friday 19th July 14:30 UTC)
As part of the maintenance, there is a planned outage of 5 minutes, during this downtime, API customers will not be able to send message for the 5-minute duration. Reporting endpoints will not be affected.
During this outage, outbound messaging services beyond the API will continue to operate throughout the duration of the downtime, all other web portal functionalities, including message sending and receiving, remain unaffected.
Jul 15, 12:22 AEST
Jul 19, 2024
No incidents reported.
Jul 18, 2024
No incidents reported.
Jul 17, 2024
No incidents reported.
Jul 16, 2024
No incidents reported.
Jul 15, 2024
No incidents reported.
Jul 14, 2024
No incidents reported.
Jul 13, 2024
No incidents reported.