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Maintenance

Scheduled Maintenance

API Service Upgrade May 7, 2026 10:00-11:00 AEST

Dear Customer,

We will be performing maintenance on our API SMS Database Service during the following window:

Start: Thursday, 07 May 2026, 10:00 AM AEDT
End: Thursday, 07 May 2026, 11:00 AM AEDT

During this maintenance window, messages sent via API may experience temporary failures of up to 5 minutes.

Impact details:

- Messages sent via API between 10:00 AM and 11:00 AM AEDT may temporarily fail for up to 5 minutes.
- There will be no impact to scheduled messages via the Hub during this time.
- All Hub messages, including immediate sends and inbound messages, will continue to send and receive as normal.

Please contact the Support Team if you require any further information or assistance.

Posted on Apr 24, 2026 - 09:39 AEST
Apr 30, 2026

No incidents reported today.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
Resolved - This incident has been resolved.
Apr 23, 10:56 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 09:51 AEST
Investigating - We experienced connectivity issues with our EU3 endpoint.

Start Time (UTC): Apr 22, 2026 – 20:29 UTC

Impact

- Some messages may be delayed
- No message loss has been identified
- Incoming messages (MO) may be impacted due to connectivity issues

We have implemented a fix and are monitoring to ensure full connectivity is restored.

Apr 23, 09:51 AEST
Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.