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Operational
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Maintenance

Scheduled Maintenance

Scheduling Service Upgrade Mar 10, 2026 16:00-16:30 AEDT

Dear Customer,

We will be performing maintenance on our Scheduling Service. This will be done in the following window:

Start: Tuesday 10 March 2026 16:00 AEDT (Tuesday 10 March 2026 05:00 UTC)
End: Tuesday 10 March 2026 16:30 AEDT (Tuesday 10 March 2026 05:30 UTC)

As part of this maintenance, any messages scheduled to be sent during the upgrade window will be delayed by up to 30 minutes.

The following will be impacted during the upgrade:

- Messages scheduled to be sent between 4:00 PM and 4:30 PM AEDT may be delayed by up to 30 minutes.

- There will be no impact to scheduling new messages during this time.

- All other messages (including immediate sends and inbound messages) will continue to send and receive as normal.

Please contact the Support Team if you require any further information or assistance.

Posted on Feb 23, 2026 - 12:57 AEDT
Feb 24, 2026

No incidents reported today.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026
Resolved - This incident has been resolved.
Feb 11, 13:23 AEDT
Update - We are continuing to monitor for any further issues.
Feb 11, 12:32 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 11, 12:31 AEDT
Investigating - We are currently investigating an issue where end users are unable to add or edit contacts within the platform. No error message appears, but updates are not being saved.

Our engineers are actively working to resolve this issue and will provide updates as soon as possible.

Feb 11, 11:16 AEDT
Feb 10, 2026

No incidents reported.